1440 Harrison Service Center

A common challenge facing public sector service providers is that their offices often feel cold, clinical and impersonal. This was true for the San Francisco Human Services Agency, a crucial department that connects San Franciscans with health care, employment, child care and other essential means of support.

We redesigned SFHSA’s offices inside the historic building at 1440 Harrison Street to create a warm, welcoming environment that puts people at ease. Drawing on lessons learned from our retail and restaurant work, we modernized the lobby, waiting area, and office space by improving the flow and wayfinding, increasing natural light and adding splashes of color throughout. City-mandated safety and accessibility upgrades were implemented as well.

The result is a thoughtful, humane space that makes work easier for employees and communicates a high level of care and respect to every client who walks through their doors.